Shipping Policy

1. Shipping Locations

We offer shipping to both domestic (within [Country]) and international locations. During checkout, you can select your country, and if your location is not available, please contact us at [email address] for assistance.

2. Shipping Rates & Delivery Times

Domestic Shipping (Within [Country]):

  • Standard Shipping: [X] days | [Shipping Rate or Free over a certain amount]
  • Express Shipping: [X] days | [Shipping Rate]

International Shipping:

  • Standard International Shipping: [X-X] days | [Shipping Rate]
  • Express International Shipping: [X-X] days | [Shipping Rate]

Note: Shipping times may vary depending on your location, shipping method selected, and customs clearance for international orders.

3. Order Processing Time

Orders are processed within [X] business days after receiving payment. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been shipped, you will receive an email notification with tracking details.

4. Shipping Carriers

We use reliable shipping partners to ensure safe and timely delivery of your orders. The specific carrier will depend on your location and the shipping method you select at checkout. Common carriers include [List of carriers, e.g., DHL, FedEx, UPS, etc.].

5. Tracking Your Order

Once your order is shipped, we will send you a tracking number via email, allowing you to monitor the status of your shipment. You can track your order through the carrier's website or our order tracking page.

6. Shipping Delays

While we strive to meet our delivery timelines, occasional delays due to factors beyond our control (e.g., weather conditions, customs processing, and unforeseen logistical issues) may occur. If your order is delayed, we will notify you as soon as possible.

7. Customs, Duties, and Taxes (International Orders)

For international orders, customs duties, taxes, and import fees may be charged once the shipment reaches your country. These charges are the responsibility of the recipient and are not included in the total cost at checkout. Please check with your local customs office for more information on applicable fees.

8. Shipping Restrictions

Some products may be restricted from shipping to certain destinations due to size, weight, or regulatory reasons. If your order cannot be shipped due to such restrictions, we will contact you immediately to arrange a solution.

9. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us immediately at [email address] or [phone number]. We will work with the shipping carrier to resolve the issue and, if applicable, send a replacement item or offer a refund.

10. Address Changes

Please double-check your shipping address before placing your order. If you need to change your address after placing an order, contact us as soon as possible. Once the order has been shipped, address changes may no longer be possible.

11. Order Cancellations

If you wish to cancel your order, please contact us within [X] hours of placing the order. Once an order has been shipped, cancellations are not possible, but you can return the item in accordance with our Return & Refund Policy.

12. Contact Us

If you have any questions or need further assistance regarding shipping, please contact our customer service team:

  • Email: support@[yourjacketstore.com]
  • Phone: +[Your Phone Number]