Refund and Returns Policy
1. Returns
We accept returns for eligible items within [X] days of receiving your order. To qualify for a return:
- The item must be unused, in its original condition, and with all tags and packaging intact.
- Items such as [mention non-returnable items, if any, e.g., clearance items, personalized products, etc.] are not eligible for returns.
Steps to Initiate a Return:
- Contact our customer service team at [email address] within [X] days of receiving your order.
- Provide your order number, the reason for the return, and any supporting photos (if applicable).
- Our team will provide you with return instructions and a return shipping address.
2. Refunds
Once we receive your returned item and inspect it, we will notify you via email regarding the status of your refund. If your return is approved, we will process your refund to the original payment method within [X] business days.
Refund Timeline:
- Refunds may take up to [X] business days to appear in your account, depending on your payment provider or financial institution.
- Shipping costs, if applicable, are non-refundable.
3. Exchanges
We offer exchanges for eligible items. If you would like to exchange an item for a different size or color:
- Follow the return process as outlined above.
- Once your return is received and inspected, we will issue a store credit or exchange the item, depending on your preference and availability of stock.
If the desired item is out of stock, you may opt for a refund or store credit.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email address] with photos and a description of the issue. We will review the case and offer a replacement, refund, or store credit as appropriate.
5. Return Shipping
- Customers are responsible for the cost of return shipping, except in cases where the item is damaged, defective, or incorrect.
- We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.
6. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Final sale or clearance items
- Customized or personalized products
- [List any additional non-returnable categories]
7. International Returns
For international customers, return shipping costs, including any applicable duties, taxes, or fees, are the responsibility of the buyer. We will refund only the cost of the item, excluding original shipping charges, upon receipt of the returned item.
8. Late or Missing Refunds
If you haven't received a refund after [X] business days of our confirmation, please:
- Check with your bank or credit card provider, as processing times can vary.
- Contact us at [email address] if the refund has still not appeared after following up with your bank.
9. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
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Email: returns@[yourjacketstore.com]
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Phone: +[Your Phone Number]