We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please review our returns policy below:
- Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Return Process
- please contact our customer support team with your order details.
- Once your return is approved, ship the product back to our warehouse address:
301 S Ogden St, Denver, CO 80209, USA
- Shipping Costs for Returns
- If the return is due to a defect or error on our part, we will cover the return shipping costs.
- For other returns, the customer is responsible for the return shipping charges.
- charges are $15
- Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and will be credited to your original payment method.
- Exchanges
- If you wish to exchange an item, please follow the return process and place a new order for the desired product.
- For any queries
Email: support@jacket.llc